Conflict with Grace – Communication Stephen Covey says it best: “Most people do not listen with the intent to understand; they listen with the intent to reply.” How often do you find yourself talking to one person or a group of people only to find that...
Conflict with Grace When I was working in the corporate world, there was not a day that went by in which the word “no” constantly was used. You see, I was working in the role of giving pricing approvals to the sales team. As you can image, saying “no” was not...